Monthly Archives: July 2018

CASE STUDIES: East Kent College Group

By |2018-07-19T12:39:17+01:00July 19th, 2018|Uncategorised|

CLIENT: East Kent College Group INDUSTRY: Education CHALLENGE: East Kent College Group play a leading role in developing the economic & social prosperity in their local communities through further and higher education opportunities. The college approached us to help them understand their student experience, and how it aligned with their brand. They wanted a better

A Customer Journey with Bite (Cheesy Pun Intended)

By |2018-07-09T15:17:07+01:00July 2nd, 2018|Customer Journey|

You should be aiming to make your customer journey as simple, easy and effective as possible. A positive journey can result in customers returning to buy your products and services, and they may even share their experience with friends and family too. Think about the last time you ordered online, for instance. How was that