Customer Journey

Digging out little nuggets – the importance of research

By |2019-01-15T10:10:20+00:00January 15th, 2019|Customer Journey, Marketing, Research|

If you own your own business / are responsible for marketing then this is for you… If you’re sat here wondering wtf to do when it comes to ‘marketing’ and what to post on social media, you’re not alone. Every day (well, most days!) I speak to business owners about they’re marketing challenges. They say

A Customer Journey with Bite (Cheesy Pun Intended)

By |2018-07-09T15:17:07+00:00July 2nd, 2018|Customer Journey|

You should be aiming to make your customer journey as simple, easy and effective as possible. A positive journey can result in customers returning to buy your products and services, and they may even share their experience with friends and family too. Think about the last time you ordered online, for instance. How was that

Customers Feel Valued When You Treat Them Well!

By |2018-07-09T15:17:23+00:00June 28th, 2018|Customer Journey|

Every business in the world owes its customers respect. Making your customers feel valued should be high in your priorities. After all, if your customers don’t feel wanted or respected, they won’t come back. Valued customers are your bread and butter. They are the individuals – yes, treat them as such – that will talk

Insight + Ideas = Impact

By |2017-07-14T09:14:36+00:00July 14th, 2017|Customer Journey, Employee Experience, Focus Groups, Learner Journey, Research, Uncategorised|

  We help businesses, education providers and the public sector to better understand their real customer, employee or learner experience. We use research insight mixed with big, creative thinking for ideas to create projects, workstreams and new products & services to better attract, engage or retain their audiences. If you're interested and want to find

Exciting new Public Sector Planning Project – Insight Ideas Impact

By |2017-06-28T08:16:06+00:00June 28th, 2017|Customer Journey, Marketing|

  Thrilled to announce we're working with South Oxfordshire and Vale of White Horse Councils Planning Team on helping them to better understand their customers, deliver an outstanding customer experience and identify commercial opportunities for the future. We're working on Insight + Ideas = Impact researching with various customer groups, running idea generation and innovation

Customer Experience Training & Journey Mapping

By |2017-01-09T09:07:34+00:00January 9th, 2017|Customer Journey, Employee Experience, Focus Groups, Learner Journey, Research|

Did you know we run Customer Experience Training? We're working with Central & Cecil, a large housing association in London to help their Resident Engagement Team and Resident Managers better identify, understand and seek to improve their resident journey from the moment they sign up, to when they move in! The 5 day training programme