Employee Experience

Insight + Ideas = Impact

By |2017-07-14T09:14:36+01:00July 14th, 2017|Customer Journey, Employee Experience, Focus Groups, Learner Journey, Research, Uncategorised|

  We help businesses, education providers and the public sector to better understand their real customer, employee or learner experience. We use research insight mixed with big, creative thinking for ideas to create projects, workstreams and new products & services to better attract, engage or retain their audiences. If you're interested and want to find

Customer Experience Training & Journey Mapping

By |2017-01-09T09:07:34+01:00January 9th, 2017|Customer Journey, Employee Experience, Focus Groups, Learner Journey, Research|

Did you know we run Customer Experience Training? We're working with Central & Cecil, a large housing association in London to help their Resident Engagement Team and Resident Managers better identify, understand and seek to improve their resident journey from the moment they sign up, to when they move in! The 5 day training programme

Why Values & Journey Mapping help businesses to work in collaboration and boost sales.

By |2016-11-18T14:20:18+01:00November 18th, 2016|Customer Journey, Employee Experience, Learner Journey, Research|

Collaboration is key according to Marketing Weekly. We want to share how your values, employee & customer journey link together for business development, collaboration & how you can put smiles on the faces of your employees and customers! “Rigid strategies that do not focus on the future, restructures that fail to overcome silos and staff