Learner Journey

Customer Experience Training & Journey Mapping

By |2017-01-09T09:07:34+00:00January 9th, 2017|Customer Journey, Employee Experience, Focus Groups, Learner Journey, Research|

Did you know we run Customer Experience Training? We're working with Central & Cecil, a large housing association in London to help their Resident Engagement Team and Resident Managers better identify, understand and seek to improve their resident journey from the moment they sign up, to when they move in! The 5 day training programme

Why Values & Journey Mapping help businesses to work in collaboration and boost sales.

By |2016-11-18T14:20:18+00:00November 18th, 2016|Customer Journey, Employee Experience, Learner Journey, Research|

Collaboration is key according to Marketing Weekly. We want to share how your values, employee & customer journey link together for business development, collaboration & how you can put smiles on the faces of your employees and customers! “Rigid strategies that do not focus on the future, restructures that fail to overcome silos and staff

The Learner Journey & Meeting Expectations

By |2016-10-06T15:19:02+00:00October 6th, 2016|Learner Journey|

Know what you’re delivering and the importance of the Learner Journey. I was part of a Twitter chat last week and we were discussing the role of L&D and the question was posed: “what would happen if we stopped?”. Now, being someone of extremes in some ways (I’m the lady in pink trousers amongst a

Learner Journey, Learning Live & Feeling Frazzled

By |2016-09-09T16:33:44+00:00September 9th, 2016|Learner Journey, Research|

Would love to say fresh faced from Learning Live but frazzled would be a fairer description. After a fun-filled, learning packed 2 days at the Learning and Performance institutes top lecture free zone, conference & exhibition, the thought of another ‘do’ anytime soon tires me out, and it’s only a month until World of Learning!