Did you know we run Customer Experience Training?
We’re working with Central & Cecil, a large housing association in London to help their Resident Engagement Team and Resident Managers better identify, understand and seek to improve their resident journey from the moment they sign up, to when they move in!
The 5 day training programme starts in March 2017 and will take place with 16 colleagues from the London business. We’ll be covering project scoping tools, process mapping, how to walk the customer journey and idea generation sessions.
Our hope is that our training programme will compliment the strategy work the business has already done to improve it’s organisational design, performance and consistently deliver excellence at every touch point.
If you’d like to know more or think this sort of training could work for you, please get in touch.